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FAQ/Help Center

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  • Tell me about Shipping

    We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our Pharmapacks warehouse located in Islandia, New York on a daily basis (Monday-Friday).

    STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping.

  • What is your privacy policy?

    We respect your privacy and act in accordance with relevant state and federal law. Click here to view our Privacy Policy.

  • How do I place an order?

    Thank you for visiting Finish Dishwashing! Placing an order is simple on the Finish Website. There are easy ways you can place your order. 

    Ordering Online: Shopping online at https://shop.finishdishwashing.com/ is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on https://shop.finishdishwashing.com/ secure server. It cannot be deciphered while in transit. 

    Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register. 

    Payment: We have a number of convenient payment choices available: 

     *Credit Card

    *Debit Card 

    *PayPal 

    Shop Pay

    Email us!: Email finishcustomercare@rb.com. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you. 

    Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.

  • Will I be charged sales tax?

    The Finish Website is required to charge sales tax on non prescription orders shipped to addresses in the State of New York, the location of our fulfillment partner's headquarters. The taxes that appear at checkout are approximately applied to your order and will match the current rate at the location of the headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

  • Do you offer free shipping?

    Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. We offer Free Standard Shipping for orders over $50 or more after discount and pre-tax, cannot be more than 10 pounds.

  • Do you have mailing lists?

    Yes, we do have a mailing list for you to join! To subscribe, visit the Finish Dishwashing website and on the top right, there is a person icon. Click that and it will prompt you to sign in or create an account. You may also scroll down to the bottom footer on the right and you will see where you are able to enter your email. We will keep you up to date on all of our latest specials, along with other helpful information.

  • How do I apply a Discount or Coupon Code?

    You can apply a Coupon Code during the Order Confirmation stage of Checkout. Simply enter the Coupon Code and click Apply.

  • What is your return policy?

    For all other returns or for instructions on returning products purchased through the Finish Website, you can contact us at  finishcustomercare@rb.com. 

    Orders must be returned within 30 days of the purchase date. 

    There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee) 

    We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Care to arrange for the return of products ordered. 

    Any package that is refused or undeliverable due to insufficient address is also subject to a refund less shipping.

  • How can I check my order status?

    You will receive an email with tracking information that you can use to follow your order once your order is shipped